We Care About You
We understand that sometimes a purchase doesn’t work out as expected, and we’re here to make the return process as smooth and hassle-free as possible. Whether you need a replacement or a refund, our simple return policy is designed with your convenience in mind. If you have any questions, our customer service team is ready to assist you. Thank you for shopping with us, and we look forward to resolving your return promptly.
Returns Policy
Peynare is committed to ensuring full customer satisfaction with respect to the products available on our Website. However, if you are not happy with the product, you can choose to return the order subject to the conditions specified as herein below provided.
• All the products must be returned in their original condition, unaltered and unused with the invoice/guarantee card into the package for the return process, otherwise the Return Policy is not applicable to the said transaction.
• A shipping agent will come to the customer's doorstep to collect the parcel. In case the customer is not available, the shipping agent will reattempt pickup at a later stage. The company would undertake quality check (QC) upon receipt of the returned product, any sign of wear and tear including but not limited to the product being resized, altered or damaged, failing the QC test, the refund will not be processed, in the event the QC test is passed, refund would be processed.
• Once the refund is initiated, the amount will be directly refunded to customer’s account via the same mode through which the transaction was made within 7-10 business days.
• If a package or product delivered to you arrives damaged or there is a product mismatch, please email us at hello@peynare.com forthwith no later than 24 hours with photo evidence of such damaged product and initiate the return process.
• Claims for damaged, missing or mismatched items must be reported within forthwith, no later than 24 hours of receipt of your order.
• Kindly note delivery charges are non-refundable for reasons whatsoever.